In the account settings at workflows, you can activate email notifications for managers and members.
These are the notifications that are currently available; more events will be added in the future:
Manager notifications
Notify campaign creators of new comments:
Send an email to the person who created a campaign when a member leaves a comment on that campaign.
Subject: 💬 Someone dropped a comment on one of your campaignsHey there {{profile.givenName}},
A member of your community seems to be interested in [campaign title]. They left a comment there, why don’t you go have a look?
Notify managers about new reward requests:
Send an email to managers when a new reward has been requested.
Subject: 🎁 An ambassador wants to get their hands on a rewardHey there {{profile.givenName}},
One of your ambassadors has just claimed a reward in the community. Time to make their wish come true (or refund their points, if you must).
Notify managers of new referrals
Send an email to managers when a new referral comes in.
Subject: 🧲 Your network is growing: a new referral is on the way!
Hey there {{profile.givenName}},
Good news! Someone interacted with your Referral campaign [campaign title] -- there’s someone who might be interested in joining you!Notify managers when a new suggestion comes in
Send an email to managers when an interaction happens on any suggestion-type campaign.
Subject: 💡There seems to be a new suggestion for you!
A member of your community has apparently come up with a brilliant idea – they left a new suggestion on your [campaign title] campaign. Go check it out right away!
[GO TO CAMPAIGN]
Member notifications
Notify members when someone mentions them in their comment
Send an email to members when someone else mentions them in a comment they left.
Subject: 📣 Someone’s calling out to you in the community
Hi there {{profile.givenName}},
Someone mentioned you in their comment on {{campaign title}}. Aren't you curious to find out who it is?
Notify members when someone replies to their comment
Subject: 💭 It seems like your conversation is carrying on
Hey there {{profile.givenName}},
Someone has replied to a comment you left on [campaign title]. Aren’t you curious to find out who it is?
[GO TO CAMPAIGN]
Reminder for inactive members :
Send a reminder email about your community to members that have become inactive.Subject: 👀 Long time no see — your community needs you!
Hey there {{profile.givenName}},
It’s been a while since you last dropped by in our community — there’s plenty of new stuff you might find interesting. Check it out and let us know what you think!
Notify community members when a new campaign goes live
Send an email to community members when you publish a new campaign in the community
Subject: ✨A new campaign's been launched in your community!
Hi there {{profile.givenName}},
There’s a new campaign live in your community: [campaign title]. You might want to go check it out!
Notify members when they can claim a reward:
Send an email to members when they earn enough points to claim a reward they couldn't afford before.
Subject: 🗝️ You unlocked a new reward!Hey there {{profile.givenName}},
Congrats! Your ambassador skills earned you enough points for a new reward — you can go claim it now!
Notify members about mystery rewards:
Send an email to members when you award them the mystery reward for their interaction.
Subject: 🔎 Did someone say, mystery reward?Hey there {{profile.givenName}},
Good news, you just got [n of points] extra points as a mystery reward for interacting with [campaign title]. Way to go!