In Ambassify, there are five user roles, each corresponding with permissions. When you navigate a member's profile, you can view their access level and change their role to revoke or provide access.

To access the Role widget, navigate to the Members item from the top navigation. Next, you can search for the member whose roles you'd like to view or change and click on the name of this member. Finally, you will find the Role widget on the right-hand side of your screen.

Here is a short description of the use case we envision for each role we provide and the access they are granted.

A Contact is only a member of your database; they don't have access to your community or control panel.

You can send these members messages in Ambassify, and they can interact with campaigns on landing pages you send them via messages.

An Advocate is granted the same privileges as a Contact and access to your invite-only community.

Note: Changing the role from Contact to Advocate for a member will not automatically send out an invite. You'll still have to invite them yourself.

A Content Creator can create new campaigns and messages in your account but can't publish these campaigns or set these messages live.

Content creators are only able to access specific pages of the backend, like Campaigns and Messages, but will see the following pop-up while trying to access a page in the backend they do not have access to:

As a content creator, you can only save drafts. Once your campaign or message is ready, you can let your administrator know; they can approve it and publish it or set it live.

A Manager can access the control panel and will have full access to your content.
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They'll be able to create, modify and delete campaigns, send messages, change configuration, and all other actions available from the control panel.

Note: Changing the role from Contact to Manager for a member will not automatically send out an invite. Ensure they already have an account with an associated login, or invite them yourself.

An administrator can fully access your account and manage everything about your account and subscription.

Note: Changing the role from Contact to Administrator for a member will not automatically send out an invite. Ensure they already have an account with an associated login, or invite them yourself.

Note: Each user account needs to be personal as stated in our Terms Of Service:

"2.2.1 An account is personal. The Customer undertakes and warrants that its End Users will never share the username and password of their account or in any other way allow access to their account to other users."

There are several reasons why you should not share your username and password with others:

Instead, you can always add additional admin seats to your license. Contact your Account Manager to receive more information about this.

Tip: When you add an admin seat, the admin training is included to ensure they are up to speed with the platform's backend.