Communities can be divided into multiple groups, and use these groups to target your content. Groups can be based on employee function or customer segment, but don’t feel limited by a single group. It is possible to assign multiple groups to a single advocate, which allows you to create your targets as efficiently as possible.
For instance, a fictitious user, John, could be assigned to Employees, HR and Marketing.
Adding Groups can be accomplished by navigating to:
Click on the
Settingsin your accountFrom the left sidebar, select the item
GroupsClick the
Create Groupbutton to make a new groupType in a name for the new group you wish to create and hit enter
Afterward, you can edit any group with the
EditbuttonEvery group has a checkbox
Editable by member. If you enable this setting, members can join and leave these groups by going to their profile page in the community.
When creating posts or messages, different groups can be targeted via filters.
Finally, your community members (advocates) also have the option to change the assigned groups. They can do this by going to the
Edit Profilesection in the community.
