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When and how to use custom properties
When and how to use custom properties
Elise Breban avatar
Written by Elise Breban
Updated over a week ago

In the settings of your account, you can find custom properties under the member tab.


Custom properties are fields that you, as an admin user, can add on top of the standard profile fields available in the member profiles at Members.

You can filter on these custom properties the same way as you can also filter on groups to better target your campaigns. If you are looking for more information about segmentation in Ambassify, take a look at this article.

These custom properties come in a few variants: Single-Line Text, Multi-Line Text, Number, Checkbox, Radio buttons, Dropdown, or Date.

How to create custom properties?

Navigate to the settings and select Custom Properties in the sidebar. In the top right, you will find a green button called Create Custom Property. This opens a pop-up window where you can create your new property.

Depending on the nature of the data you want to add, you can select the appropriate property type. In this example, we choose "number". Next up, you can give it a label (or multiple labels for each language) and an internal name.

The label is what will show when the custom property is visualised in your account. For example, it's what users see when you would use it in a form campaign and it's what you as an admin see when you use the audience filters and in the reporting.

The internal name refers to how the custom property will be stored in the database. It will also be the value that you will see in a CSV export, as the title of the column.

Important note: you can always change the name of the labels, but you can not change the internal name once the property is created and in use. Therefore, make sure the internal name is correct and descriptive from the start.

When custom property type "Dropdown" or "Radio buttons", you can add multiple values for the property. A user can only have one value for a specific custom property. So, when you would use the custom property in a Form campaign, a user can only choose one option.

You can allow members to edit custom properties in their profile by editing or creating a custom property and selecting Editable by member.
Only editable properties are visible to your members.

Next to that, you can also select if the property needs to be filled in when creating an account, or if the property is required to fill in:

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