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Shortlink offboarding
Shortlink offboarding

What happens to links that were shared through Ambassify share campaigns when the customer account is removed?

Elise Breban avatar
Written by Elise Breban
Updated over 2 months ago

Non-whitelabel: forwrd.it links

On social media, the preview stays the same until the platform refreshes its cache. We don’t know when this will happen; it may never happen. When it does, the previews will change to show something like the screenshot below.

If someone should click on one of these links, whether the preview was updated or not, they will arrive on a page saying the content is no longer available. See the screenshot below.

Whitelabeled shortlinks

These will stop working completely. When the social media site refreshes its cache, the results will look a bit like the screenshot below.

If someone should click on one of these links, whether the preview was updated or not, they will see some error page from their browser. I've included some examples below.

Keep the shortlinks working

For customers using our extended data retention option, it is possible to keep the links operational after contract termination.

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