What is the Learning Centre?
The Learning Centre is a section of your community where members learn how to become confident ambassadors. It contains short, practical lessons made by Ambassify, on topics such as sharing content, improving your online presence and growing your network on LinkedIn.
The Learning Centre is available to all customers.
Where do members find it?
The Learning Centre is available both on the web version as in the mobile app. Members open the Learning Centre through the Learn item in the community menu.
How is it organised?
Topics group related content, for example everything about growing your network.
Courses sit inside a topic. Each course focuses on one skill and has a level: Foundation, Grow or Mastery.
Lessons make up each course. Most take only a few minutes, and some include interactive exercises.
Members choose which courses to follow and can track their progress. We keep adding new topics and courses over time.
Why use it?
More confident ambassadors: members learn how to share and post well before they start, so they participate more and get better results.
Less training work for admins: the basics are covered, so you don’t need to explain them in every onboarding session.
Insight into progress: completed lessons appear in your reporting, so you can see how your community is developing its skills.
Go to Reports -> Ambassify reports -> Adoption & Skills to find out which skills your advocates are acquiring.
Skill Gates: learning at the right moment
Some courses are linked to a core action in the platform, such as sharing or boosting a post. When such a course is enabled, a member who wants to do that action for the first time is shown the course right then, for example when opening a share campaign. They learn exactly what they need, when they need it.
Courses that aren’t required are still available in the Learning Centre, so members can always take them whenever they like.
Configuring the Learning Centre (Premium and Enterprise)
Every community gets the Learning Centre with a default setup. On a Premium or Enterprise subscription, admins can change the configuration:
Go to Settings -> Community -> Skills
Choose which Skill Gates should be enabled
Configure the available lesson settings linked to the Skill Gates (learn more)
Enable or disable the Learning Centre
Customize the available courses and select the courses you like to add to the Learning Centre. You can also choose to automatically activate new courses as soon as they become available, or to keep them disabled until you activate them yourself.
Save your changes
We recommend leaving all courses enabled, especially for new communities: it’s the easiest way to make sure members grow confidence and share correctly from day one.