Some social networks employ a policy that requires integrations (like Ambassify) to reconnect on a regular basis. Most notably LinkedIn requires you to reconnect your account every 60 days.

How do I know if a connection expires?

Whenever a connections expires we will notify you every time you visit the Ambassify control panel using a message that appears in the bottom left corner of Ambassify.

Find the account that expired

If you would like to find out which exact source expired, or you would like to reconnect click the Configure Sources button. Alternatively you can navigate to the same page by clicking on the cog icon in the top right of the screen, followed by Import Sources under Settings in the sidebar that appears.

Sources that have expired are marked with a yellow 'Expired' label and sources that are still connected are indicated by a green 'OK' label.

Expired

Connected

Reconnecting the expired account

To reconnect an expired account you should click on the Re-connect button of the expired source. A pop-up will show where you can re-connect the account. If you are the person that initially connected this account (your name is between brackets next to the account name), you can simply click on the re-connect button. This will initiate the connection flow with the social network (LinkedIn in the example below).

If you didn't connect this account in the past (because somebody else from your company did), but you also have management access for this social media account, then in this example, you should click on the Connect more LinkedIn Companies button. This will initiate the connection flow with the social network (LinkedIn in the example below).

When connecting with networks where you need to share company accounts like Twitter and Instagram, please make sure you are logged in with the correct account as seen in the highlighted parts below. If this is not the correct account you'll first need to go to the social media network and log in with the correct account.

Instagram

Twitter


Once you return to Ambassify the connections should have been re-established. Finish up by making sure to click the save changes button and we'll start presenting you with suggestion campaigns based on your social accounts.

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