In order to gather the analytics data that we show you in the management console, we need to be aware of the identity of your members. We use different techniques to distinguish your members from one another and get you the best results possible.

User identifying fields

Each user profile should contain at least a single value that uniquely identifies that user. Currently, there are two fields that can be used to uniquely identify a user:

  • Email address

  • Phone number

Whenever adding a user either one of these is required, this constraint is enforced each time you try to add members. Either manually or through a CSV import.


An Ambassify community is only accessible to those who have explicitly been invited to join. This is guaranteed through an authentication system, either a social login, a regular account, or through specially crafted URLs.

Whether you enable social login, regular login, or a combination of both is up to you, the settings to configure this can be found in your community settings.

  • Click on your organization name in the top right corner

  • Click on the Settings item is shown in the dropdown.

  • From the left sidebar select the item Signup options.

  • Select any authentication method that you want to allow.

Social login

By default, a new community will only present its ambassadors with social logins. A social login means that there is no need to remember a separate password and username combination, instead, you log in by verifying your identity through a social network such as Facebook, Twitter, Google, or LinkedIn.

Connecting through social logins is the easiest for your ambassadors since they already have an account to authenticate with. When invited, a single button needs to be clicked and they will be granted access to the community.

For you as a manager, this has the advantage that we can look up any information that is available in the public profile of the user performing the signup. This allows us to add a profession, the number of followers, and other information to their profile.

Regular login

In addition to the social login, we allow users to sign up and authenticate using an e-mail and password combination. This however is disabled by default since there is no way of validating their signup up-front.


Whenever a message is sent to your members we will append a parameter to the Ambassify links that will allow us to authenticate the user automatically. This ensures that whenever the user receives a message you sent using the Ambassify platform that the barrier to entry is as low as possible. This technique maximizes your results when using messages.

This type of URL is automatically generated for you and uniquely identifies a single member. It is not possible, nor is there a need for you to generate these manually.

Profile completion

Once a user is part of a community they will be allowed to connect more social accounts such that they can log in with either of them. Each account they connect will enrich their profile and they will be awarded points for each new piece of information that is added to their profile.

Users can also add login methods directly on their profile pages in the web version of the community or on the mobile app.

More information about profiles is available in the member profile section.

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