Communities can be divided into multiple groups and use these groups to target your content. Groups can be based on employee function or customer segment, but don’t feel limited by a single group. It is possible to assign multiple groups to a single ambassador which allows you to create your targets as efficiently as possible.

For instance, a fictitious user John could be assigned to Employee, HR and Marketing.

Adding ambassador groups can be accomplished by navigating to:

  • Click on your organisation name in the top right corner
  • Click on the Settings item shown in the dropdown.
  • From the left sidebar select the item Ambassador Groups.
  • Type in a name for the new group you wish to create and hit enter

When creating posts or messages, different groups can be targetted via filters.

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