Language support

Created: April 26, 2017
Last Updated: April 26, 2017

Language support

The Ambassify platform has support for multiple languages built-in, allowing you to manage your content in multiple languages without complex workarounds. All of the data managed in the platform can be configured for specific languages such that all of the content shown to your users is automatically in their choosen language.

Supported languages

The languages officially supported by Ambassify are:

English
Dutch
French
German

Other languages can be added on request.

Account languages

The languages you will encounter through the platform are limited to those you have chosen to enable in your organization settings. If you indicate only ever needing english and dutch in your organization settings, you will only be offered these two options at other places throughout the platform, such as post language settings.

Changing your organization language settings can be accomplished by navigating to:

Click on your organisation name in the top right corner
Click on the Settings item shown in the dropdown.
From the left sidebar select the item Languages.
Select any language you wish to use.

Posts

Enabling languages

Posts can be configured in multiple languages, whenever you create a new post only one language will be configured during the wizard. After completing the wizard for a new post you will be able to open up the language settings for your post from the sidebar. Here you can enable or disable the languages you would like to support.

The languages available here are limited to those you configured are allowed within your community.

Whenever you enable a new language there will be an option to copy existing configuration from an already enabled language or restart with a clean slate for this specific language. Some customers prefer having a starting point (a previously configured) language rather than starting from scratch, the choice is all yours.

Configuring language specific fields

Posts can be configured to be fully multilingual, configurations that support more than a single language will be shown underneath a set of tabs representing each language. The platform will automatically select the correct text based on your member’s language setting or the language that their browser is configured in.

Messages

Targeting language

Whenever sending messages to your members you are asked to select a language, this is used to determine the mail template to use and the language of copy that is automatically generated. This setting does not limit the audience of the message, recipients of a different language will still receive this message unless you filter on the language field in the Audience step.

Members

Whenever one of your members interacts with the Ambassify platform we will record the language that their browser is configured in. This allows you to target specific audiences based on the language they prefer most.

Languages can also be configured when adding a member, either manuall or through our CSV import.

Language Override

It is possible to force an Ambassify page into a specific language by appending the lang query parameter to the URL of the page. To force a page into english you would append the string ?lang=en to your URL. A URL like https://community.ambassify.com would become https://community.ambassify.com?lang=en.